In alignment with our core sustainability pillar of longevity, we believe your clothes should last as long as possible. We all know that a lot of environmental and human resources go into creating a garment and minor repairs should not reduce the lifespan of your clothing. If you've purchased a Terra piece and need a repair, we will repair it for you!
Submit the contact form here with the details of your repair and we will get back to you with your options.
You may be required to submit images of your garment prior to returning.
Repair costs will be assessed at our discretion on a case by case basis, you will be required to cover postage costs at a minimum.
Your piece is too good to compost but too damaged to repair? Doesn't fit anymore and can't find a new home for it? Simply doesn't suit your style anymore?
You can now keep your lovely Terra pieces from going to waste by sending it back to us in exchange for a store credit.
Fill out the contact form here and include the garment type and condition (see below for guide) and we will contact you to arrange the rest.
Please note this process is assessed at our discretion on a case by case basis and you may be required to submit images of your garment prior to returning (particularly damaged or stained items).
Very Good - very few washes and wears, no stains or damage
Good - a moderate amount of washes and wears, the garment is soft and worn in but has no stains or damage
Fair - a moderate to high amount of washes and wears, the garment is very soft and worn, starting to show signs of wear in seams or some minor stains
Ruined - has major damage (ie tears) or major staining